Train Delay Compensation

Train Delay Compensation

It’s all good and well having an app on your phone to give you pretty much instant access to your well-deserved compensation, but what if you come up against a rail operator and they start trying to stonewall you? Say you lost your phone or it was broken and you had to apply for your compensation the old fashioned way? Or what if you just wanted to be in the know when it comes to these fiendish train companies? Well, here at Trains From Hell we’ve got you covered. Read on for everything you need to know about train delay compensation and make sure you can’t be bamboozled by these bozos!

So. If your train is cancelled you’re entitled to a full refund. Sometimes, if you’ve bought an advance ticket you’re not likely to be given a full refund. As a minimum though, a single ticket gets 50% back, a return gets 50% back for the relevant part of the journey that was delayed and season ticket holders are entitled to 20% back. It’s done on a case by case basis and train companies are only contractually obliged to pay in certain circumstances. This is where it gets annoying. Compensation can be tricky to get because the operators run their own rates of compensation based on what they deem in or out of their control and they can take full advantage of this.

Vandalism, exceptionally severe weather conditions, terrorism, riots, civil commotion, people jumping onto the tracks and fires or gas leaks in side buildings all allow rail operators to duck out of paying passengers their compensation. However, failures on the line such as telecoms, points or signals, overhead lines and buckled or broken tracks are down to the operators and they should pay out to passengers who have been inconvenienced. As the 2015 Which? Study showed though, 65% of passengers who were entitled to compensation were actually refused it. So it’s a constant battle. That’s why we created our app, making life easier for you but harder for the greedy rail companies. Train delay compensation goes massively unclaimed thanks to the hoops these train companies make you jump through but Trains from Hell has come to save the day like a knight in shining armour. Download us from AppStore and commute like a boss.

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